Amazon Assembly and Installation Services, Explained
Amazon offers assembly, installation, TV mounting and haul-away for eligible large items at checkout, done by vetted local providers and paid through Amazon.
By Olivia HarperContributing writer. Policy checked .
On this page
Store policies change. This is a summary in our own words of Amazon's Home Services help pages, read on October 26, 2026. The official pages are the ones that apply; check them and the options shown at checkout before you book.
How it works
When you order a large, heavy or bulky item, Amazon shows special delivery and service options at checkout. What you see depends on the item and your ZIP code, and extra fees may apply. Unless a listing says otherwise, each service is sold by Amazon.com and done by a subcontracted local provider. Amazon says it checks each provider's state and local business registration, liens, judgments, bankruptcy status and government restricted-party lists.
The services on offer
| Service | What the provider does |
|---|---|
| Delivery and assembly | Brings the item to the room you choose, checks it for visible damage and assembles it per the instructions |
| Delivery and installation (or setup) | Installs the item, connects it to existing power and water outlets, supplies standard parts and joins it to your Wi-Fi if needed |
| Delivery and haul away | Delivers the new item and removes one old item of the same type |
| Professional assembly | Scheduled apart from delivery; unpacks, inspects and assembles |
| Professional installation | Scheduled apart from delivery; unpacks, inspects and installs or sets up |
| Professional TV wall-mounting | Mounts the TV on standard drywall, connects your devices and hides up to 6 feet of wiring in a plastic cover |
| Professional haul away | Scheduled apart from delivery; removes one old item of the same type |
Amazon notes that assembly, installation, setup, wall-mounting and haul away are not included unless the service you picked names them.
Limits to know
- No new wiring. An outlet or connection must already be in place where the item goes.
- No moving after. Once an item is assembled or installed, the providers will not move it to another spot.
- No gas work. Providers are not licensed for natural or propane gas, so you turn off the fuel and connect or disconnect a grill yourself. Built-in grills are not installed or removed.
- Haul-away rules. Items over 300 pounds, severely damaged items or anything with hazards, bodily fluids or pests are not taken.
- An adult must be home for every service appointment.
Before the appointment
Amazon suggests measuring doorways, halls and stairs, clearing the path, keeping pets apart and making sure your Wi-Fi reaches the room for connected items. For haul away, take the old item apart if you can, wipe personal data from old electronics and empty a grill's grease trap.
Paying, changing or cancelling
Payment for services, parts and materials goes through Amazon.com; the provider does not take payment at your door. You can reschedule up to 3 hours before the appointment: go to Your Orders, open the order, choose See service details, then Reschedule service or Cancel service.
If a large item sold and shipped by Amazon.com comes with an added service, it may include Instant Returns, which lets you return it for any reason at no extra charge. A problem with a service order may qualify for a claim under the Amazon A-to-z Guarantee.
Sources
Delivery and service options for heavy and bulky items, Prepare for your service appointment, Reschedule or cancel your service appointment and Background checks for service providers, Amazon. Policy checked October 26, 2026.