Kohl's Order Pickup, Explained
Kohl's holds Free Store Pickup orders for seven days, and a pickup order cannot be moved to another store once it is placed.
By Olivia HarperContributing writer. Policy checked .
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Kohl's calls its pickup option Free Store Pickup. The rules below come from Kohl's own help pages, read on October 26, 2026. Store policies change, so check the official page before you place an order.
How Free Store Pickup works
On Kohls.com, choose the "FREE Store Pickup Today" option before you select "Add to Cart." You can check other stores for stock with the "check other stores" link. You can change the pickup option while you review your cart, before checkout.
Once the order is placed for a specific store, Kohl's says it cannot be moved to pick up at a different location. If you want another store, you have to cancel and place a new order.
Kohl's says Store Pickup is always free. Orders placed at least two hours before the store closes are processed within two hours. You get an email when the order is ready, and you can add a mobile number at checkout to receive text alerts.
When you are charged
The charge is made once the order is marked ready for pickup. If one order mixes pickup items with items shipped to you, you may see several pending transactions on your card. Kohl's says these duplicate pending charges drop off when the merchandise is picked up or delivered.
Who can pick up the order
Orders are handed out at the Customer Service desk or in the store's self-pickup area. Bring your pickup confirmation email, either printed or on your phone.
Only the customer who placed the order can collect it, unless an alternate pickup person was added before the order was placed. Kohl's asks for that person's first name, last name and an optional email address. The help page also says you can add or edit an alternate pickup person later, on the Manage Order page in your account history.
The seven-day hold
Kohl's holds the order for seven days from the purchase date and sends an email the day before the hold ends. If nobody picks it up in that time, Kohl's refunds the order automatically and returns the items to inventory. Any Kohl's Cash or rewards applied to the order come back to you as well.
If you need more time, use the chat button at the bottom right of the help page. Kohl's does not say in its help text how much extra time it gives.
Canceling a pickup order
Kohl's says its standard cancel window does not apply to Free Store Pickup orders, or to Free Ship to Store orders. Kohl's gives two options for a pickup order:
- Wait seven days, and the order is refunded automatically.
- Use the chat button for help.
Hours and stock
Pickup hours vary by location, so check the store locator before you drive over. Kohl's says certain colors, styles and sizes change often, so an item may be missing from one store. Try another store or check back later if that happens.
Pickup at a glance
| Topic | Kohl's rule |
|---|---|
| Cost | Free |
| Processing | Within two hours, if placed at least two hours before closing |
| Hold time | Seven days from purchase |
| Changing the store after ordering | Not allowed |
| Who can collect | The buyer, or an alternate person added before ordering |
| Cancel a pickup order | Wait seven days for an automatic refund, or use chat |
| Return window starts | The day the order is ready for pickup, under Kohl's return policy |