Kohl's Return Policy, Explained
Kohl's takes most returns within 90 days, or 120 days with a Kohl's Card, with or without a receipt; some items get 30 days or none.
By Olivia HarperContributing writer. Policy checked .
On this page
Store policies change. This is a summary in our own words of Kohl's Return Policy page, read on October 26, 2026. The official page is the one that applies; check it before you return anything.
How long you have
| Product or payment | Return window |
|---|---|
| Most items, paid with a Kohl's Card | 120 days |
| Most items, any other payment | 90 days |
| Premium electronics and watches | 30 days |
| Mattresses | 30 days |
| Sephora at Kohl's | 30 days |
| Verified baby registry purchases | Up to 365 days |
The clock starts on the purchase date for store purchases, on the ship date for shipped online orders, and on the day the order is ready for pickup for Buy Online, Pick Up in Store and Ship to Store orders. Electronics, watches, mattresses and Sephora items need a valid receipt or an account lookup.
The 2026 holiday window
Kohl's merchandise bought from October 4, 2026 to December 30, 2026 can be returned through January 31, 2027, premium electronics, watches, jewelry and mattresses included. Sephora at Kohl's is not part of that extension; its own holiday window covers purchases from October 30, 2026 to December 30, 2026, also returnable through January 31, 2027.
Returns without a receipt
Kohl's says it accepts most returns with or without a receipt. A store associate can look up the purchase by order number, Kohl's Rewards account, credit card number or the return barcode in the Kohl's App. If the purchase cannot be found, you get Kohl's Merchandise Credit at the lowest discounted sale price of the last 13 weeks, and a photo ID may be required. Sephora at Kohl's items are the exception: no receipt, no return.
Kohl's may run returns through a third-party verification system, collect ID and return history where the law allows, and limit or refuse refunds.
What Kohl's does not take back
- Beverages
- Opened or unsealed breast pumps and accessories
- Trading cards
- Blind box items and toys
- Final sale Sephora products
Items bought with an EBT card follow the standard policy, but the refund comes as Kohl's Merchandise Credit.
How to return an item
- In a store (free). Take the item to the Customer Service counter of any Kohl's store. Kohl's says a card refund should show in about seven days, depending on your bank. Store purchases can only go back to a store.
- By mail. Online purchases can be mailed back. Start the return in Order History, or with your order number and email in the Returns Portal. You pay postage, Kohl's gives no prepaid label, and shipping costs are not refunded. Kohl's says the refund can take 7 to 10 days after your package arrives.
- Large freight items. Items that came by freight delivery go back through a delivery service, not a store, and carry a 15% restocking fee unless defective.
Exchanges happen in stores only, for the same item in another size or color at the same ticketed price.
Kohl's Cash and returns
If a return drops your purchase below the amount that earned Kohl's Cash, unused Kohl's Cash may be voided. If you already spent it, the refund is cut by the part you no longer earned.
Amazon returns at Kohl's
Kohl's takes Amazon returns for free at most of its stores, Anchorage, Alaska excepted. Start the return in Amazon's Online Return Center, choose the Kohl's drop-off option and bring the item with the QR code Amazon gives you. A Kohl's associate packs, labels and ships it.
Source
Kohl's Return Policy, Kohl's. Policy checked October 26, 2026.