Lowe's Return Policy, Explained
Lowe's takes back most new, unused items within 90 days with proof of purchase, major appliances within 48 hours, and Lowe's credit card buys within 365 days.
By Olivia HarperContributing writer. Policy checked .
On this page
Store policies change. This is a summary in our own words of the Returns page in the Lowe's help center, read on October 26, 2026. The official page is the one that applies; check it before you take anything back.
How long you have
Lowe's says most new, unused merchandise can be refunded or exchanged within 90 days of the purchase date, as long as you have proof of purchase.
| Item | Return window |
|---|---|
| Major appliances, air conditioners and evaporative coolers | 48 hours |
| Portable generators, pressure washers, chainsaws and pole saws, paint sprayers, tile saws | 48 hours |
| Utility vehicles, golf carts, go-karts and motorized bikes | 48 hours |
| Liquid paint, TVs and electronics, water heaters, HVAC systems | 30 days |
| Most outdoor power equipment and most marketplace items | 30 days |
| Custom-measured blinds and window treatments (Special Order) | 30 days |
| Plants (not trees, shrubs or perennials) | 30 days |
| Most new, unused merchandise | 90 days |
| CRAFTSMAN battery and electric outdoor power equipment | 90 days |
| Trees, shrubs and perennials | 365 days |
The 365-day window for Lowe's credit
Purchases made with a MyLowe's Rewards Credit Card, a MyLowe's Pro Rewards credit card, a Lowe's Commercial Account or Lowe's Business Rewards can go back within 365 days, unless the item is on the shorter lists above. Lowe's Pay purchases do not get this longer window.
Returning without a receipt
Lowe's does not accept returns or exchanges without a valid proof of purchase. That does not have to be the paper receipt: staff can try to find the purchase with an electronic receipt, the order number, the card or digital wallet you paid with, your phone number, or your MyLowe's Rewards or MyLowe's Pro Rewards account. Lowe's also uses a refund verification system that may ask for a photo ID, such as a state driver's license, state ID card or military ID.
How you get your money back
Returns with proof of purchase go back to the original payment in most cases, with these exceptions that Lowe's lists:
- Check: within three days of purchase, you get in-store credit. After that, cash or in-store credit, as the verification system decides.
- Cash: refunds over $1,000 may come as a check by mail.
- Gift card, merchandise card or in-store credit: refunded as in-store credit.
- Lowe's Pay: credited back to the financing company, never as cash.
- MyLowe's Money: returned to your digital Wallet as MyLowe's Money.
For orders delivered on a schedule, or canceled or returned by phone or online, cash and check refunds come as an emailed refund voucher within 24 hours of processing. You can cash it at a Lowe's store with a photo ID in the same name.
Outlet stores are different
Sales at Lowe's Outlet locations are final, with one exception: a major appliance with a mechanical or electrical defect that makes it stop working can go back within 48 hours of taking it home. It must go back to the same Outlet.
Damaged, missing or defective items
If an order arrives damaged or incomplete, Lowe's asks you to call customer care at 1-800-445-6937. For a defective product, the Lowe's Service Advantage line at 1-888-775-6937 can book a factory-certified repair visit. Items sold by third-party sellers on Lowes.com follow the same return guidelines as Lowe's own items.
Source
Returns, Lowe's. Policy checked October 26, 2026.