Ross Return Policy, Explained
Ross gives a full refund within 30 days with the original receipt; later or receiptless returns get store credit or an exchange, and a photo ID may be needed.
By Olivia HarperContributing writer. Policy checked .
On this page
Store policies change. This is a summary in our own words of the Ross Return Policy on the Ross Dress for Less contact page and the Ross Rewards questions and answers, read on October 27, 2026. The official pages are the ones that apply, and Ross says your receipt may list more rules; check both before you return anything.
The 30-day rule
Ross gives a full refund for merchandise that has not been used, worn or altered, if you bring the original receipt within 30 days of purchase. The refund goes back the way you paid.
| Your situation | What Ross gives |
|---|---|
| Original receipt, within 30 days | Full refund to the original payment |
| Original receipt, after 30 days | Exchange or store credit |
| No receipt | Store credit or exchange at the item's current selling price, with a valid picture ID |
| Used, worn or altered item | No refund, credit or exchange |
If you paid by credit or debit card, Ross refunds that same card, and the card has to be with you to complete the refund.
Returning without a receipt
Returns without a receipt need a valid picture ID. You get store credit or an exchange at the current selling price, which can be lower than what you paid. If the refund is over $50, Ross mails the store credit voucher within 21 days to the address on your ID.
A few more limits apply:
- Some categories of merchandise get no refund, credit or exchange at all without a receipt. Ross says the list is on the front of your receipt, or you can ask the cashier.
- An earlier exchange made without a receipt counts as a receiptless transaction.
- Ross uses a refund verification system that checks every return and limits how many receiptless refunds you can make. It can decline a refund.
- The ID may be entered into that system. Ross lists a driver's license, state photo ID, passport or military ID.
Items with special rules
- Swimwear and lingerie: the original ticket must still be attached.
- Software: no refund once opened. Defective software can be exchanged for the same item only.
- Some other categories: tickets may also be required.
- Gift cards: keep the original register receipt. Ross replaces a lost or stolen gift card only for its remaining balance, and only with that receipt.
Purchases paid by check
Ross requires a 5-day wait before a cash refund on anything bought with a check. For questions about check payments, Ross lists 1-800-767-7457.
Ross Rewards points and returns
If you earn Ross Rewards points, a return changes your balance. Ross says points earned on the returned purchase come off your balance the next day. If you used a Reward on the purchase, its value comes back as points, prorated for the items returned. Your balance can go negative, and a negative balance reduces the points you earn until it is positive again.
Tips for a smooth return
- Keep every receipt, since the 30-day full refund and many categories depend on it.
- Bring the card you paid with.
- Leave tickets on swimwear and lingerie until you are sure.
- Expect store credit, not cash, if you have no receipt.
Sources
Ross Return Policy, on the Contact Us page and Ross Rewards FAQ, Ross Dress for Less. Policy checked October 27, 2026.