Williams Sonoma Return Policy, Explained
Williams Sonoma takes most items back within 30 days with proof of purchase, in new condition; monogrammed, made to order, food and .97 items are excluded.
By Olivia HarperContributing writer. Policy checked .
On this page
Store policies change. This is a summary in our own words of the Williams Sonoma Returns page, read on October 27, 2026. The official page is the one that applies; check it, or call the number it lists, before you return anything.
How long you have
Williams Sonoma says most items with proof of purchase can be returned within 30 days. Returned items must be in new condition, and the store does not accept returns for normal wear and tear. Prior purchases are not eligible for price adjustments.
| Rule | What the page says |
|---|---|
| Return window | Most items, 30 days with proof of purchase |
| Condition | New condition; no returns for normal wear and tear |
| Refund with the original receipt | Original form of payment |
| Refund with a gift receipt | Merchandise Credit for the purchased amount |
| Receipt in store | A gift receipt or original receipt is required for all returns and exchanges |
| Return shipping | You may pay it, depending on the reason for the return |
Items you cannot return
The page lists these as not returnable:
- Monogrammed or personalized items
- Custom upholstered furniture and made to order items
- Final sale items whose price ends in .97
- Some special order items
- Perishable food
- Items shipped directly from the vendor (named in the holiday section)
Kitchen electrics and cutlery, which covers knife sets, single knives, cutting boards, knife sharpeners and knife storage, may need extra information and safety instructions before the return goes through.
Ways to return
- In a store. Most items can go back to a local Williams Sonoma store. Outlets are excluded. Bring the gift receipt or the original receipt.
- At UPS. Start the return online, and Williams Sonoma creates a UPS label for a UPS drop-off point. Pack the item in the original manufacturer's box with enough padding. This works only for items first shipped to a US address, including US territories and APO/FPO. You can reprint a label for returns started online in the last 7 days.
- By phone. Furniture returns go through Customer Care. The page lists 888.922.4108 for starting a return.
One exception: online purchases of Williams Sonoma Home products can no longer be returned at Williams Sonoma retail stores or at Williams Sonoma and Williams Sonoma Home outlets. For those, contact Customer Care.
The 2026 holiday return policy
Williams Sonoma says it extends returns for gift items bought from Thursday, October 15, through Thursday, December 24, 2026, in stores and through catalog and internet orders across its brands. Non-gift items keep the 30-day window, and outlet stores and outlet purchases are not part of the extension.
When we read the page, the return deadline was printed as Saturday, January 31, 2026, which is earlier than the purchase window it covers. Ask Williams Sonoma to confirm the actual deadline before you count on it. Holiday returns need a gift receipt or original receipt. A gift giver may get a credit to the original payment; a gift recipient gets an eMerch Card.
Orders from other countries
Orders placed through Williams Sonoma's global websites follow those sites' rules, and the international page says they may or may not be returnable.
Sources
Returns and International Returns and Exceptions, Williams Sonoma. Policy checked October 27, 2026.