Amazon Hub Lockers and Counter Pickup, Explained
Amazon can ship eligible orders to a Locker, a Counter or a UPS Access Point; here are the size limits, how pickup works and how long packages wait.
By Olivia HarperContributing writer. Policy checked .
On this page
Store policies change. This is a summary in our own words of Amazon's help pages on pickup locations and its Amazon pickup page, read on October 27, 2026. The official pages are the ones that apply; check them before you choose a pickup point.
What the pickup options are
Amazon lets you send eligible orders to a pickup point instead of your address. Its help pages name three kinds: Amazon Locker (a self-service locker), Amazon Counter (a staffed counter inside a partner store, select Whole Foods Market stores among them) and UPS Access Point locations. Eligible pickup points show up at checkout, based on your location and what is available.
Which orders qualify
Each option has its own limits. Every item must be sold or fulfilled by Amazon.com, and Subscribe and Save items and Release-Date Delivery items are excluded everywhere.
| Rule | Amazon Locker | Amazon Counter | UPS Access Point |
|---|---|---|---|
| Weight | Under 10 lbs shipping weight | Up to 33 lbs | Not stated |
| Size | Smaller than 16 x 12 x 14 inches | Up to 36 x 24 x 24 inches | Smaller than 38 x 38 x 38 inches |
| Order value | Under $5,000 | Not stated | Under $5,000 |
| Other limits | No hazardous materials, no items shipping from other countries, not a wish list address | No special handling items; items must be ready to ship within 24 hours | No special handling items |
Some Counter partners set tighter limits. Checkout flags any item that does not qualify.
How to pick up from a Locker
Amazon emails you when the package arrives, with the locker address and opening times. There are two kinds:
- Locker with a screen: enter the 6-digit pickup code from the email or the Track Package page, or scan its barcode under the touch screen. The right door opens.
- Locker without a screen: turn on Location and Bluetooth, open the email or Your Orders in the Amazon Shopping app, choose Start Pickup, then Open Locker.
How to pick up from a Counter
The Counter email lists the tracking ID, a pickup barcode and the store's address and hours. Go during opening hours and show the code to a store associate. Hours vary by location; check them under View order details.
Someone else picking up
To let another person collect a Locker or Counter package, forward them the delivery email. For a phone-only locker, they need a smartphone with Bluetooth and the latest Amazon Shopping app. Amazon warns that some other pickup points ask for a government-issued photo ID, so use the full name as it appears on that person's ID when you order.
How long a package waits
Amazon's pickup page says a Locker holds a package for three days and a Counter for seven days. If you do not collect it in time, Amazon returns it and refunds you automatically. The same page says Prime members get their usual free shipping to a Locker or Counter, and other shoppers get free shipping on orders of $35 or more. Apartment lockers are different: the package stays until the property manager empties the compartment.
Returns at a pickup point
Some items can be returned at a participating pickup location. Start in the Returns Center; if a pickup point is an option for that item, it appears there, and Amazon emails the return instructions.
Sources
Pickup Locations, Pickup Location Eligibility, Collect a Package at an Amazon Locker, Amazon Locker, Collect Your Package at an Amazon Counter, Return a Package at an Amazon Pickup Location and Amazon pickup, Amazon. Policy checked October 27, 2026.