Newegg Open Box and Refurbished, Explained
Newegg sells open box items as final sale, replaced only if they arrive damaged or defective; refurbished items follow the return policy on their listing.
By Olivia HarperContributing writer. Policy checked .
On this page
Store policies change. This is a summary in our own words of Newegg's Knowledge Base articles on its return policy, refurbished items and item return policies, read on October 26, 2026. The official pages are the ones that apply; check them and the product page before you buy.
Open box and refurbished are not the same
Newegg treats the two very differently:
| Open box | Refurbished | |
|---|---|---|
| What it is | An item listed as open box | A returned item that was tested and restored to manufacturer specifications |
| Return policy | Final Sale: no refund or replacement | The return policy shown on the product listing |
| If it arrives damaged or defective | Contact Customer Service within 15 days of delivery for a replacement | Covered by the listing's return policy |
| Warranty | May be covered by the manufacturer's warranty | Outside Newegg's return policy, usually from the refurbishing vendor |
| Price match | Not eligible | Not eligible |
The Newegg open box return policy
Newegg's return policy lists open box items under its Final Sale policy. That means they cannot be returned for a refund or a replacement. There is one exception: if the item arrives damaged or defective, Newegg says it can honor a replacement request when you contact Customer Service within 15 days of delivery. Beyond that, any help comes from the manufacturer's warranty, which you claim by contacting the manufacturer yourself.
Read the listing carefully before you buy.
What Newegg calls refurbished
Newegg describes refurbished items as returned products that were tested and restored to manufacturer specifications. Examples it gives include items returned for a defect or for another reason, items never used but with the factory seal opened, items returned because the box was damaged in shipping, and units used in field tests, displays or demos.
Its refurbished standards list four steps: previous data erased and the system reset, professional cleaning inside and out, inspection of key components with parts repaired or replaced as needed, and full diagnostic testing with a final quality check.
Refurbished grades
A listing may show a grade from the refurbishing vendor, sometimes with no other notes on condition:
- A: like new, with minimal to no scuffs and no scratches or dents.
- B: may have dents, chips or scuffs; the keyboard may be shiny or worn and the screen may have hairline scratches.
- C: may have dents, cracks, chips or scuffs; the screen may have scratches or dark spots.
Newegg notes that warranty support outside its return policy generally comes from the vendor that refurbished the item, not the manufacturer. Its policy table also lists ABS refurbished desktops as covered by a manufacturer's warranty only, and a separate policy called 90-Day Refreshed with refund or replacement within 90 days of delivery.
How to check a listing's policy
- Open the product page and click the Warranty & Returns tab.
- Look under Return Policies for the refund window and the replacement window.
- If the seller is a Marketplace seller, that seller's policy applies, not Newegg's.
Other costs to know
Newegg says a 15% restocking fee may apply when some categories, such as hard drives, motherboards, graphics cards, projectors and TVs, come back opened. Items received damaged or defective are not charged that fee.
Source
Newegg Knowledge Base: Return Policy, Refurbished Items, Finding an item's return policy and Price Match. Policy checked October 26, 2026.