Floor & Decor Return Policy, Explained
Floor & Decor refunds unopened, uninstalled items in full boxes within 90 days with a receipt; installed flooring and custom orders cannot go back.
By Olivia HarperContributing writer. Policy checked .
On this page
Store policies change. This is a summary in our own words of Floor & Decor's Return Policy page, read on October 27, 2026. The official page is the one that applies; check it before you load anything into the car.
How long you have
Floor & Decor offers a 90 day return policy. Bring store or online purchases to any Floor & Decor store within 90 days of purchase with a valid sales receipt and you get a refund. The company says it can limit or deny any return or exchange.
| Return | How you are paid |
|---|---|
| Within 90 days, with the receipt | The payment method you used |
| After 90 days or without a receipt | Merchandise credit, if approved, at the last lowest price |
| Over $500 paid in cash or by check | A refund check by mail |
Returns after 90 days or without a receipt
Late or receiptless returns are refunded only at the store's discretion, at the item's last lowest price. You need a valid photo ID, and Floor & Decor records details from it at the return. Every return also goes through a third-party verification system, and it must approve the return before it goes ahead.
Condition and packaging
Approved returns must be undamaged and in resalable condition. They must also be unopened and in the packaging and quantity you bought. Tile bought by the box goes back by the box. Floor & Decor names two exceptions:
- Single pieces bought as samples, as shown on the receipt, can go back one by one.
- Decorative mosaics can go back by the piece if still unopened in the original backing and plastic wrap.
Installed flooring cannot be returned
This is the rule that matters most for flooring. Once a product is installed, it cannot be returned or exchanged for any reason. Floor & Decor says installing a product counts as accepting it, so inspect every box first. Report damage or shortages when you receive the order. The company also says it is not responsible for defects, damage or lost labor caused by faulty installation.
Special and custom orders
- Special orders: if canceled before they ship, you get a full refund, shipping included. Once shipped, you pay all shipping both ways. Special order items that are not custom made can go back to any store.
- Custom orders: countertops, Treadwell stair parts, cabinets and other custom orders cannot be refunded once paid. Damaged or defective custom products can be exchanged. Cabinet orders have their own line, 833-363-2284.
Shipments and Design Studios
Do not refuse a delivery: if you do, Floor & Decor charges the shipping fees as part of the return. For damaged or lost shipments, call Customer Care at 877-675-0002 or 404-720-9120. Design Studio locations do not take physical returns. Bring those items to any Floor & Decor store, or call Customer Care to arrange a return shipment.
Sources
Return Policy, Floor & Decor. Policy checked October 27, 2026.