Hobby Lobby Return Policy, Explained
Hobby Lobby takes returns within 90 days; with a receipt you get a refund to the original payment, without one only an exchange or merchandise credit.
By Olivia HarperContributing writer. Policy checked .
On this page
Store policies change. This is a summary in our own words of the Returns pages in Hobby Lobby's customer service FAQ, read on October 27, 2026. The official pages are the ones that apply; check them before you take anything back.
The 90-day rule
Hobby Lobby gives you 90 days from purchase to return an item, in stores and online. What you get back depends on whether you have the receipt.
| Situation | What Hobby Lobby offers |
|---|---|
| Store purchase, with the original receipt | Exchange, store credit, or a refund to the original payment method |
| Store purchase paid by check | A 10-day wait for the refund, or merchandise credit right away |
| Store purchase, no receipt | Exchange or merchandise credit at the lowest selling price of the last 60 days; valid ID required |
| Online order returned to a store | Credit on a Hobby Lobby gift card; bring the invoice to get the full price |
| Online order mailed back | Refund of the price and sales tax to the card you used, or a gift card if you paid with one |
Hobby Lobby says it can limit or refuse returns of certain products and of items without a receipt.
What cannot go back
- Cricut machines and sewing machines (except the Singer Stitch Quick) can only be returned or exchanged with the original receipt and in new, unopened condition.
- Opened or used items from online orders cannot be returned; the item must be in sellable condition.
- Warranty claims go to the manufacturer, not to Hobby Lobby.
Online orders: the extra rules
- Big items. Any single line on an order that totals $250 or more counts as a bulk purchase and must be returned to hobbylobby.com, not a store. Christmas trees, furniture and wall decor priced over $250 each are exempt from that limit.
- Seasonal bulk items. Seasonal items from a bulk purchase, from Christmas and Valentine's Day through Back-to-School and Fall, may carry a 20% restocking fee.
- Damaged, defective or wrong items cannot go back to a store. Call Hobby Lobby customer service at 1-800-888-0321 (Monday to Friday, 8 am to 5 pm Central) or use the contact form before returning anything, and keep the item and its shipping box.
- Shipping costs are not credited unless the return is Hobby Lobby's mistake and cannot be handled at a store.
- Price adjustments on online purchases cannot be done in stores.
How to mail a return
- Fill in Hobby Lobby's return form.
- Pack it with the item and ship it to the returns address in Oklahoma City listed on the online returns page. You pay the return shipping.
- Allow up to two weeks for the return to be processed and the refund issued.
There is no direct online exchange. To swap an item bought online, place a new order for the item you want and return the one you do not, for a refund.
Before you go
Hobby Lobby stores are closed on Sundays, so plan a return trip for Monday through Saturday. Our store hours guide has the details.
Sources
Hobby Lobby customer service FAQ: In-Store Purchases, Online Purchases, Prohibited Returns, Exchanges, Problem with your item? and Sunday closing. Policy checked October 27, 2026.