Sephora Return Policy, Explained
Sephora refunds new or gently used products within 30 days when you have proof of purchase, with separate rules for mail, store and Kohl's returns.
By Olivia HarperContributing writer. Policy checked .
On this page
Sephora accepts returns of new or gently used products for a full refund to the original payment method, in most cases within 30 days of purchase. This is a summary in our own words of Sephora's Returns & Exchanges page, read on October 26, 2026. Sephora's page is the one that applies, so check it before you return anything.
The basic rules
- Window: 30 days from purchase.
- Condition: new or gently used.
- Proof: you need a proof of purchase to complete a return.
- Checks: Sephora monitors returns for abuse, may ask for a driver's license or government ID, and can refuse a return it does not approve.
- Rewards: Beauty Insider points and spend tied to a refunded purchase are removed.
Sephora.com orders
Sephora.com orders can go back for free, with no return shipping or handling fee, either to any Sephora store or by mail with the prepaid return label. Sephora says to allow 30 days for a mailed return to be processed. Original shipping charges are not refunded unless the return was caused by Sephora's error.
Refunds follow the payment method. Sephora lists card, Apple Pay and Google Pay, PayPal, Venmo, Klarna or Afterpay, and Sephora online credit, each with its own rule. A Klarna or Afterpay refund changes the payment plan.
Items shipped back outside the window, not in new or gently used condition, without a Sephora packing slip, or not bought from Sephora may not be credited.
In-store and pickup orders
Sephora in-store purchases, Buy Online and Pick Up orders, and Same-Day Delivery orders can be returned within 30 days at a Sephora store. The item must be new or gently used, and the return needs a receipt or gift receipt. Sephora also accepts an order from its website or app, or your Beauty Insider information, as proof for in-store returns.
Items without a receipt are processed only if Sephora finds the purchase in its system. Otherwise they cannot be refunded or exchanged.
Gifts, final sale and store credit
- Gifts: a gift received by mail should not be returned by mail. Visit a store for an exchange or merchandise credit.
- Final sale: gift cards, certain Favorites kits and some intimate care items cannot be returned by mail or in store.
- Hazmat items: items with shipping restrictions must be returned through USPS.
- Store credit: Sephora says store credit has no expiration date and cannot be cashed out, unless the law requires it. It works in Sephora stores, not on Sephora.com.
Sephora at Kohl's
Items bought at Sephora at Kohl's, or on kohls.com, go back to a Kohl's store or follow Kohl's return guidelines. They can be returned within 30 days for a refund to the original form of payment, in new or gently used condition, and Sephora at Kohl's does not accept non-receipted returns. Sephora.com and Sephora store purchases cannot be returned at Sephora at Kohl's.
How we count
The 30-day window, the condition rules and the refund rules come from Sephora's page. We did not calculate any refund amounts. Sephora's Canadian returns are on a separate page and are not covered here.
Sources
Returns & Exchanges, Sephora. Policy checked October 26, 2026.